How-to video
How to send a paid order with a rider
A buyer has paid, and now the texts start asking where it is. Send the paid order with a rider. The buyer gets a text that it is on the way.
The steps
In Orders, find the order that says Paid
An order says Paid only once the money is confirmed, never on a screenshot.
Open it to see what to send, and where it’s going
You see the items, the buyer’s area and their number.
Tap Send it
Pick who takes it. It can be a rider you have used before, a new rider, yourself, or a bus or courier. Then say when it should arrive.
The buyer gets a text that it’s on the way
You send the rider the details on WhatsApp from your own phone. They include a link to the drop.
The buyer knows it is coming, and the rider knows where.
The playlist
- How to add your first product
- How to share your product link on WhatsApp and Instagram
- How to add your WhatsApp number
- How to set delivery areas, fees and pickup
- How to get paid to your M-Pesa
- How to get verified as a seller
- How to change your branding with a headline, look and logo
- How to send a paid order with a riderThis video
- How to run an offer and send it to your email list
Questions
- What does the buyer get?
- A text that the order is on its way. It says when to expect it. On a cash order, it also says what to pay at the door.
- Does Mybizna text the rider?
- No. You send the rider the details from your own WhatsApp, or by text from your phone. The message has the drop and the buyer’s number. It also gives the rider a page to mark it Handed over.
- What if the order couldn’t be delivered?
- Mark it Couldn’t deliver. The order comes back to you, marked Came back, and the attempt is kept. Send it again with a new rider and a new time, or cancel it. It never counts as delivered.
