The short version: we keep what runs your business, and nothing is sold.
Privacy policy
How Mybizna handles the details of the people who sell on it and the people who buy from them. Updated 7 November 2026.
Who we are
Mybizna is run by Safisend Limited, a company registered in Kenya (No. PVT-J615QL8Q), registered office Ogembo, Kisii County, P.O. Box 67, 40204 Ogembo. Kenya’s Data Protection Act, 2019 applies to what we do with personal data. Write to us at support@safisend.com; you can also complain to the Office of the Data Protection Commissioner.
If you sell on Mybizna
- Your account: your name, email address, phone number, and a password or a Google or Apple sign-in.
- Your business: its name, address, contact numbers, products, photos and prices, and anything you write on it.
- Verification: the kind of ID you showed, the name on it, its last four digits and a one-way fingerprint of its number (so we can spot one ID behind several businesses). The document itself is kept only until a person has reviewed it, then deleted.
- Payouts: the M-Pesa number or bank account your money goes to, held by Paystack, with how its holder’s name was checked: by Paystack, or by us.
- Money: every order, payment, payout, invoice and receipt.
- Use of the app and dashboard: which screens you open and tap, your device type, and a push token if you turn notifications on, so we can see what works and fix what does not.
If you buy from a business on Mybizna
- Your order: your name, phone number, delivery address, an email address if you give one, what you ordered and, if the rider or the shop takes one at the door, a photo of the hand-over, which we keep for 90 days.
- Your payment: handled by Paystack. We see the receipt reference and the amount, never a card number.
- Your visit: on a business’s pages we count visits and what was viewed against a random visitor id, so the seller can see what sells. No advertising cookies.
- A business’s email list: only if you join it. Every email carries an unsubscribe link.
- WhatsApp: a message to a seller goes to WhatsApp, not through us.
If you ask a question on our website
- The chat: what you ask and what the assistant answers, kept for 30 days so we can see where it helped. A phone number or an email you type into the chat is blanked before it is kept or answered.
- Your number, if you leave it: only from the box under the words you agree to, and only to message you on WhatsApp about getting started. Kept for 90 days, and never shared. Ask us to stop and it goes within a week.
- Who reads the chat: the assistant, and our team when they check its answers or you ask for a person.
What it is for
- Running the business: taking orders, texting and emailing about them, paying sellers.
- Checking sellers, so buyers know who they are dealing with, and keeping fraud out.
- Making the product better, from how it is used.
- Meeting the law on tax and payment records.
Who handles it for us
These companies process data on our behalf, each for one job. We never sell personal data and run no advertising networks.
- Paystack
- Takes M-Pesa and card payments, verifies payout accounts and sends payouts. Card numbers never reach us.
- Cloudinary
- Stores product photos, business logos and, until they are reviewed, verification documents.
- Anthropic (US)
- Its Claude model answers first: drafts and photo checks when a seller asks, the WhatsApp assistant, the help assistant on our website and in the dashboard, and the check on a listing’s photo and words.
- OpenAI (US)
- The same jobs, when Claude cannot answer.
- Africa’s Talking
- Sends the text messages: sign-in codes and order updates.
- Hostinger
- Sends the emails: order alerts, receipts, invoices and a business’s offers to its list.
- Google and Apple
- Sign-in, when a seller chooses to sign in with them.
- Cloudflare
- Serves businesses on their own domains, checks that a visitor is a person, and passes those model calls on without keeping what was said.
- Railway
- Hosts the service.
A seller sees the details of the people who order from their business, and only theirs.
How long we keep it
- Your account and business: for as long as the account is open.
- Orders, payments, payouts, invoices and receipts: for as long as the law on tax and payment records requires, then they go. Buyers keep their receipts.
- Delivery addresses, notes, buyer emails and texts: one year after a business closes.
- Verification documents: until a person has reviewed them.
- A chat with the help assistant: 30 days on our website, 90 days in the dashboard.
- A number left on our website: 90 days, or a week after you ask us to stop.
- Sign-in codes and sessions: minutes to days.
Deleting your account
In the app or the dashboard, open Settings › Sign-in › Delete account. Your business closes, your details are erased, and the money records stay with your details removed from them. What goes and what stays. You can also email us from the account’s address.
Your rights
You can ask to see, correct or erase what we hold about you, or object to a use of it. A buyer can ask the business, or us. A record the law requires us to keep stays for that period. Write to support@safisend.com.
Keeping it safe
Everything travels over HTTPS. Passwords are stored hashed. Card details are held by Paystack, never by us; we keep your payout account’s number and name, and Paystack pays it. A change to how your account signs in needs proof that it is you.
Age
Mybizna is for sellers aged 18 and over.
Changes
When this policy changes, the new version appears here with its date.