How-to video
How to add your WhatsApp number
A buyer has one question before they pay, but they can’t find your number. Add your WhatsApp number, and your page gets a WhatsApp button.
The steps
On Home, tap Add your WhatsApp number
It is one of the rows in your set-up list.
Type the number you chat with buyers on, and tap Done
It can be a different number from the one you sign in with.
Your page now has a WhatsApp button
Buyers can chat with you about any product.
A buyer with a question taps once. You answer where you already chat.
The playlist
- How to add your first product
- How to share your product link on WhatsApp and Instagram
- How to add your WhatsApp numberThis video
- How to set delivery areas, fees and pickup
- How to get paid to your M-Pesa
- How to get verified as a seller
- How to change your branding with a headline, look and logo
- How to send a paid order with a rider
- How to run an offer and send it to your email list
Questions
- Do orders come through WhatsApp?
- In Kenya, your website takes the order and the payment. The WhatsApp button is for questions before and after. Order alerts can reach you by email and in the app.
- Can I use my WhatsApp Business number?
- Yes. Any number that opens in WhatsApp works, and that includes a WhatsApp Business number.
